FAQ

Where do you deliver to?

At this time That Craft Pack is only shipped within the contiguous US.

Is shipping free?

Yes, shipping is included with the box pricing. 📦 

When will my box ship?

We ship all orders processed before the 10th on the 15th of box month. Ship dates are 1/15, 4/15, 7/15 and 10/15.

How long does the box take to arrive?

We ship via USPS, so most boxes arrive within 3-5 business days. As we all know, delivery can get backed up, so please be patient with the postal service!

Can I track my package?

Yes, once the package is shipped, you will receive an email with tracking.

How long do I subscribe for?

That's up to you! We have 1-box, recurring quarterly boxes, or pre-paid annual (4 box) plans. The more boxes you get, the more money you save.

When do I get charged?

If your subscription is up for renewal, you will be recharged on the 1st of the quarterly box month.

What is your refund policy?

All subscriptions and boxes are non-refundable. Once your subscription starts you can't get a refund for any payments that you have already made. If you do not want to subscribe anymore you care required to cancel your subscription at anytime before your renewal date. 

 

Have more questions? Feel free to reach out to help@thatcraftpack.com.